Never buy a computer at Best Buy!
Just six days ago, one of my neighbors bought a laptop computer for his son who is starting College in September. They made the purchase at Best Buy, which turned out to be a really bad deal.
After looking at a few computers, a salesperson convinced them that the best option for their money was a PC laptop that was marked at a price of $700. It seemed like a good deal to them, but as the salesperson led them through the sales process, he took advantage of the opportunity to up-sell them on $400+ of extra services including a Best Buy service plan, etc. They ended up paying way more for the machine than they should have, and they were sold a computer that didn't meet their needs. But, they didn't find that out until they got home and tried to get the computer running.
The computer didn't do half of what they were told it would do. They couldn't get the internet connection to work (despite the fact that they had a lot of techie friends helping), and they felt totally ripped off. So, they decided they would return it. They had purchased it on Saturday and went to Best Buy to return it on Tuesday. That's just two working days after the purchase. Anyway, they asked to return the computer, and the store representatives told my friends that they could return the machine but they would be charged a restocking fee, and they would not be able to get a refund on the $400+ of extra services and warranty that they had purchased.
In this day and age, it is completely ridiculous to treat customers that way! If a customer has buyers remorse for any reason two days after such a purchase, it shouldn't cost him that much to return the product.
The potential loss of $400+ was just too much for my honest and hard-working friends. And, it just makes me really mad that greedy sales people took advantage of them while they were preparing to put their son through school. The family ended up having to get another computer that met their son's needs, and they're keeping the one that turned out to be such a rip-off despite the fact that it isn't what they need either.
For the people who are considering purchasing a computer at Best Buy, please beware!!!! The salespeople there are apparently just happy to tell you anything to sell you a computer, and then when you find out that they have not been totally honest, it's too late. Their return policy stinks. That's why you should always buy computers and other high ticket technology products from stores with good return policies. Costco has historically been very good in that respect.
Thankfully, I have never purchased a computer from Best Buy. But, I bought an HDTV there a couple of years ago, but when I hear about bad customer service and experiences like the one my neighbor had, I avoid the offending stores like the plague. As it turns out, my neighbors aren't the only ones that have had problems with Best Buy. Surprise!!! There are a whole lot of others, and you can read their stories at the following URL http://bestbuysux.org/cust.html. Actually - I just looked at the site, and it appears that BestBuy bought the domain or something. It's so weird!!! All the old stories are gone, and all that remains is good news about how great it is to shop at BestBuy.
If you need to buy a computer for any reason, make sure that you are careful to review the store's return policy first, and consult somebody trustworthy who really knows computers and isn't going to try to sell you something that doesn't fit your needs. Otherwise, what appears to be a relatively good buy can turn out to be very, very costly!!!!
After looking at a few computers, a salesperson convinced them that the best option for their money was a PC laptop that was marked at a price of $700. It seemed like a good deal to them, but as the salesperson led them through the sales process, he took advantage of the opportunity to up-sell them on $400+ of extra services including a Best Buy service plan, etc. They ended up paying way more for the machine than they should have, and they were sold a computer that didn't meet their needs. But, they didn't find that out until they got home and tried to get the computer running.
The computer didn't do half of what they were told it would do. They couldn't get the internet connection to work (despite the fact that they had a lot of techie friends helping), and they felt totally ripped off. So, they decided they would return it. They had purchased it on Saturday and went to Best Buy to return it on Tuesday. That's just two working days after the purchase. Anyway, they asked to return the computer, and the store representatives told my friends that they could return the machine but they would be charged a restocking fee, and they would not be able to get a refund on the $400+ of extra services and warranty that they had purchased.
In this day and age, it is completely ridiculous to treat customers that way! If a customer has buyers remorse for any reason two days after such a purchase, it shouldn't cost him that much to return the product.
The potential loss of $400+ was just too much for my honest and hard-working friends. And, it just makes me really mad that greedy sales people took advantage of them while they were preparing to put their son through school. The family ended up having to get another computer that met their son's needs, and they're keeping the one that turned out to be such a rip-off despite the fact that it isn't what they need either.
For the people who are considering purchasing a computer at Best Buy, please beware!!!! The salespeople there are apparently just happy to tell you anything to sell you a computer, and then when you find out that they have not been totally honest, it's too late. Their return policy stinks. That's why you should always buy computers and other high ticket technology products from stores with good return policies. Costco has historically been very good in that respect.
Thankfully, I have never purchased a computer from Best Buy. But, I bought an HDTV there a couple of years ago, but when I hear about bad customer service and experiences like the one my neighbor had, I avoid the offending stores like the plague. As it turns out, my neighbors aren't the only ones that have had problems with Best Buy. Surprise!!! There are a whole lot of others, and you can read their stories at the following URL http://bestbuysux.org/cust.html. Actually - I just looked at the site, and it appears that BestBuy bought the domain or something. It's so weird!!! All the old stories are gone, and all that remains is good news about how great it is to shop at BestBuy.
If you need to buy a computer for any reason, make sure that you are careful to review the store's return policy first, and consult somebody trustworthy who really knows computers and isn't going to try to sell you something that doesn't fit your needs. Otherwise, what appears to be a relatively good buy can turn out to be very, very costly!!!!
posted by johnski
3 Comments:
I agree with you completely on this subject. I have had problems with many items which i purchased from their store. I bought a ipod their and also bought a three year warrantee. The battery started to only perform at fifty percent so i took it back to have them fix it. It took them five days and when i did get it back they didnt fix it. The only thing they told me was i just had to charge it more often. RIDICULOUS!
Costco 90 days no questions asked! They are the best in the industry. I have returned 2 computers to them no questions asked.
They should change their name to Worst Buy. HA HA HA!!!
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